Last Updated: 14/02/2026
At WebAper, we aim to maintain transparency and fairness in all our projects. This Refund & Cancellation Policy explains how refunds and cancellations are handled.
1. Advance Payments
An advance payment is required to initiate any project.
Once work has commenced, the advance payment is generally non-refundable, as it covers project planning, design preparation, and reserved time allocation.
2. Project Cancellation by Client
If a client chooses to cancel a project after work has started:
- The advance payment will not be refunded.
- Any completed work up to that point may be delivered at our discretion.
- Additional charges may apply if work beyond the advance value has already been completed.
3. Cancellation Before Work Begins
If cancellation occurs before any work has started, a partial refund may be considered after deducting administrative or processing fees.
Refund approval remains at the discretion of WebAper.
4. Delays in Client Communication
If a project is delayed due to lack of communication, missing content, or unresponsiveness for more than 30 days:
- The project may be placed on hold.
- Reactivation may require additional charges.
- No refunds will be issued for inactive or abandoned projects.
5. Completed Projects
Once a project has been completed and delivered, no refunds will be issued.
6. Service-Based or Ongoing Plans
For maintenance or monthly services:
- Clients may cancel future billing cycles.
- Payments already made for ongoing service periods are non-refundable.
7. Exceptional Cases
In rare and exceptional situations, refund requests may be reviewed individually. Decisions will be made based on project stage and work completed.
8. Contact Information
For refund or cancellation inquiries, please contact:
Email: contact@webaper.com
Website: https://webaper.com